A coworking space is designed to be a place where people can work, collaborate, and network with one another. However, the success of a coworking space is largely dependent on the satisfaction of its members. If your coworking space is getting bad reviews, it’s important to take action to address the issues and improve the overall experience for your members.
In this blog, we will dive into bad reviews and how to report them, as well as offer tips on how to generate more positive reviews for your business.
First, take the time to read through the reviews carefully and try to identify common themes or issues that are being mentioned repeatedly.
This will give you a better understanding of what needs to be addressed. If the complaints are related to specific amenities or services, consider investing in upgrades or improvements to address those concerns.
It’s important to communicate with your members and let them know that you are actively working to address their concerns and kindly ask them to remove the review.
Consider sending out a survey to gather feedback and suggestions for improvement. This will not only show your members that you value their feedback, but it can also provide valuable insights into what areas need improvement.
Another option is to respond to the review publicly. This can be a great opportunity to address any concerns or issues the reviewer may have had and show that you take customer feedback seriously. It can also help to mitigate any negative impact the review may have had on your business.
How to Remove Bad Reviews (Google, Yelp, Facebook)
If you have ever left a review on Google, you may have realized that it is a relatively simple process. However, deleting a Google review that someone else has left on your Google business page can be a bit more complicated.
If you want to delete a review that someone else has written about your business, you can flag it for removal by following these steps:
- Open Google Maps and search for your business.
- Find the review you want to flag and click on the three-dot menu.
- Select “Flag as inappropriate” and follow the prompts to report the review to Google.
In either case, it may take some time for the review to be removed from Google, and in some cases, it may not be removed at all.
Reporting a review on Yelp is a straightforward process that anyone can follow. Yelp is a review platform that allows people to share their opinions about businesses in their area. However, sometimes people may post reviews that violate Yelp’s content guidelines. If you come across such a review, it is essential to report it to Yelp to maintain the integrity of the platform. Here’s how you can report a review on Yelp:
- Visit the Yelp website or open the Yelp app on your phone.
- Scroll down to the review you want to report.
- Click on the three dots on the right side of the review.
- A drop-down menu will appear; click on the “Report review” option.
- Yelp will ask you to select the reason why you’re reporting the review. Choose the appropriate reason.
- Yelp may prompt you to explain further why you’re reporting the review. Provide as much detail as possible.
- Finally, click on the “Submit” button.
That’s it! Yelp will review your report and take the necessary action if the review violates their guidelines.
Deleting a customer’s review on Facebook can be a tricky task, as the social media platform has certain guidelines and policies that dictate what can and cannot be removed. If you are the owner or admin of a Facebook page, you can report a review that you believe violates Facebook’s policies.
Here are the steps to report a review:
- Go to your Facebook page and find the review you want to delete.
- Click on the three dots on the top right corner of the review.
- Click on “Find support or report review”.
- Choose the reason why you want to report the review (for example, it contains spam or is fake).
- Give more details if necessary and click on “Submit”.
Facebook will review the report and take action if they find that the review violates their policies. However, keep in mind that not all reviews can be removed, especially if they are legitimate and do not violate any rules. It’s important to respond to all reviews, positive or negative, in a professional and courteous manner to maintain a good reputation for your business.
How to Generate Positive Reviews
Positive reviews are crucial for any business, and coworking spaces are no exception. Reviews help to attract new members and retain existing ones.
Here are some tips on how to generate positive reviews for your coworking space:
- Create a welcoming and comfortable environment: Make sure your coworking space is clean, well-lit, and has comfortable seating. Offer amenities like coffee, tea, and snacks. Provide access to high-speed internet, printers, and other office equipment.
- Offer exceptional customer service: Your staff should be friendly, knowledgeable, and responsive. They should be able to answer questions and resolve issues quickly and efficiently.
- Encourage feedback: Ask your clients for feedback on their experience with your coworking space. Provide a suggestion box, send surveys, or ask them for feedback on monthly member emails. Use this feedback to improve your services and address any issues.
- Leverage social media: Encourage your clients to share their positive experiences on social media so you can re-share. Use hashtags to increase visibility and engagement.
- Host events: Organize community events and other activities that bring your clients together. These events can help build a sense of community and encourage clients to leave positive reviews. Make signs with QR codes to your review page and incorporate prize incentives at these events for leaving their feedback.
By implementing these tips, you can generate positive reviews for your coworking space and attract new clients while retaining existing ones.
Ask for Expert Help
Lastly, if you find yourself receiving a bad review or simply want to get ahead of negative comments about your space, hire a coworking management company like Flex Workspace Solutions.
Flex offers 25 years of expertise in the industry and equips teams with the tools, resources, and strategies to succeed. Check out Flex’s management solutions to see which fits your needs most.
In the end, the success of a coworking space is largely dependent on the satisfaction of its members. By taking action to address member concerns and improve the overall experience, you can turn things around and create a space that your members will love.