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Ensuring that you have a skilled and motivated team is crucial, particularly in a coworking space where collaboration and community are key. A well-rounded team can enhance the experience for all members, fostering a positive and effective work environment.

In this blog, we aim to share valuable insights and best practices for hiring, training, and retaining staff in a coworking space. Remember, a dedicated team is not just an asset but the heartbeat of a thriving coworking community.

Understanding Staffing Needs

To effectively manage staffing needs for your coworking space, you should begin by identifying key positions needed in order for your center to operate efficiently, such as:

  • Community Manager
  • Community Associate/Administrative Staff
  • IT Support
  • Maintenance and Cleaning Staff

Each role requires specific skills and qualifications, which should be clearly outlined to ensure that your team meets the demands of running a successful coworking space.

Hiring the Right People

Finding and hiring the right people for your coworking space is crucial to its success. Here are some key steps to consider in the hiring process:

  • Craft effective job descriptions: Clearly outline the responsibilities and requirements of the position to attract qualified candidates.
  • Seek out potential candidates with tools such as:
    • Job boards and websites: Utilize online platforms like Indeed, LinkedIn, and Glassdoor to reach a wide pool of job seekers.
    • Networking events and industry meetups: Attend relevant events to connect with professionals in your industry who may be looking for new opportunities.
    • Referrals from current members and staff: Encourage your team to refer candidates they know who would be a good fit for the company.
  • Screen and interview candidates professionally. Here are some common interview tips:
    • Create a structured interview process: Develop a consistent set of questions and evaluation criteria to compare candidates objectively.
    • Ask behavioral and situational questions: Ask candidates about past experiences and how they would handle hypothetical situations to assess their problem-solving skills.
    • Assess the cultural fit and alignment with company values: Consider how well candidates’ values and work style align with your company culture to ensure a good fit for the team.

By following these strategies, you can build a strong team that will contribute to the growth and success of your flex space.

Training Your Staff

Training your staff is crucial for the success of your coworking space. Here are some key aspects to consider when it comes to staff training:

Onboarding Process for New Employees

When bringing in new employees, it’s essential to have a structured onboarding process in place. This should include:

  • Providing an overview of the coworking space and its amenities to help them understand the environment they will be working in.
  • Offering initial training on job-specific tasks to ensure they are equipped to perform their roles effectively.

Ongoing Training and Development

Continuous learning is vital for new employees. Consider implementing weekly trainings for the first 3 months to go over processes such as:

  • Sales Training
  • Center Readiness
  • System Operations
  • New Member Onboarding
  • Maintenance Requests

Customer Service Training

Customer service is a cornerstone of the coworking experience. Make sure your staff is well-trained in:

  • Handling member inquiries and complaints professionally and efficiently.
  • Creating a welcoming and supportive environment.

By investing in the training and development of your staff, you are not only equipping them with the skills they need to succeed but also creating a positive and productive work environment for your members.

Retaining Your Staff

Employee retention is crucial for the success of any organization. By focusing on creating a positive work environment, providing growth opportunities, and offering competitive benefits, you can increase the likelihood of retaining your valuable staff members.

Creating a Positive Work Environment

One of the key factors in retaining employees is to foster a positive work environment. You can achieve this by:

  • Encouraging open communication and feedback among team members.
  • Creating a culture where employees feel comfortable sharing their thoughts and ideas.
  • Recognizing and rewarding employee achievements

Providing Growth and Advancement Opportunities

Employees are more likely to stay with a company that offers opportunities for growth and advancement. You can do this by:

  • Establishing clear career progression paths that outline the steps employees can take to advance within the organization.
  • Supporting further education and certifications is another way to show your commitment to helping employees develop their skills and knowledge.

Offering Competitive Benefits and Perks

In today’s competitive job market, offering attractive benefits and perks can make a significant difference in retaining staff. Offering common benefits such as:

  • 401k opportunities
  • Health insurance
  • Retirement Planning 
  • Paid Time Off
  • Vision Insurance
  • Dental Insurance

Even unique perks like mental health days, PTO prize incentives, free lunches, team outings, or a relaxing office environment can have a significant impact on employee satisfaction and loyalty.

In conclusion, the success of a coworking space greatly depends on hiring, training, and retaining the right staff members. They play a crucial role in creating a positive and productive environment for members.

If you want to ensure the success of your coworking space, consider partnering with FWS. Our services can help you with staffing, management, and promotion to take your coworking space to the next level.

Don’t hesitate to reach out and see how we can assist you in achieving your goals.

Hear From Our Managed Locations Staff Members!

“Having the FWS team involved in my everyday operations as Center Manager has been a game changer on all fronts. With the FWS staff always just a phone call away, managing projects while building client relationships is a smooth, fun, and highly rewarding experience. With the resources FWS provides, I feel confident that I can help clients reach their goals in every area – whether its marketing, operations management, or networking, FWS elevates my role at every turn!”

– Community Manager at CityCentral Plano


“Working for Flex Workspace Solutions has truly been different than any place I have worked previously. FWS promotes a great workplace culture overall by encouraging us to support each other, recognizing achievement, motivating everyone to reach goals both in and outside of the workplace, and really working as a team. I have learned so much while working with this company and I have felt so supported by leadership throughout my time here. FWS values growth in all ways, and they know that a work-life balance is a key factor in high quality work performance. It is so great to be apart of a company that walks-the-walk and not just talks-the-talk when it comes to working as a team and fostering a community focused workplace.”

– Community Manager at CityCentral Addison


“I love working for FWS because they are very attentive and truly care about both the member and employee experience. They have not only helped brighten up the look of Strive Preston Grove,  but have fostered a community that the staff and members can truly enjoy.”

– Community Manager at Strive Preston Grove


Flex Workspace Solutions understands that coworking isn’t just about leasing office spaces. It’s all about helping businesses & entrepreneurs find their perfect space. Every member is a testament to the power of finding the right coworking space. FWS has created a wonderful working environment, making it easier to call it more than a career.

– Community Manager at Strive Plano


Flex Workspace Solutions has truly set a standard for the upkeep and daily experiences of being a staff member. The support system that is always available in all aspects of my work has ensured that my days run as smoothly as possible. It is easily apparent from the constant team collaboration and upbeat atmosphere that FWS has built something special. Whether it is from their outstanding organizational structure or their ability to cultivate employees to reach their goals, they have absolutely mastered their craft. I am proud to be a part of a company that genuinely cares about the overall experience of their staff and I look forward to my future with Flex Workspace Solutions.

– Community Manager at Venture X Downtown Orlando


“I love working for Flex Workspace Solutions because they prioritize the well-being of staff members by enhancing work-life balance and providing comprehensive benefits. FWS fosters a supportive and collaborative culture, encouraging open communication and teamwork. Regular feedback sessions and potential growth opportunities are provided to help employees grow and advance in their careers. These efforts collectively create a positive and motivating workplace!”

– Community Manager at CityCentral Fort Worth


Need help with staffing your coworking space? Reach out to FWS today!